Touch Support

This page provides guidance to help you create a support case to get support on touch products.

Required Information

The following information will expedite the resolution of your problem:

  • Detailed description of the problem.
  • Design files: Schematic and Gerber.
  • Source code: If complete source code cannot be provided, then touch.c and touch.h files.
  • Information about the front panel: thickness and material.
  • If available, log files of touch debug data.

Creating a Touch Support Case:

1

Go to the Microchip website.

2

Select Design Support > Technical Support

homepage.png

3

Select My Support > My Cases

selectsupport.png

4

The subsequent page will ask you to log in. Provide Sign in information and click Sign In.

signin.png

If not already registered, select Register Now and register.

5

After signing in, you can view your cases. To create a new case, select Cases > New Case.

newcase.png

6

The subsequent page will ask you to enter the case details.

  • Select Case Reason as Silicon.
  • Enter the Subject and Target Device.
  • Select Touch and Sensing as the Category and Buttons, Sliders and Wheels as the Sub-Category.
  • Click Next.
entercasedetails.png

7

Enter detailed information about the problem and click Next.

enterdetailedinfo.png

8

Enter any additional information which can help the support team and click Submit.

submit.png

To attach files, select Submit and Add Attachment.

Now the support case is registered in the system and will be given a number to track. Also, an email to confirm the case registration will be sent to you. Ensure that moc.pihcorcim|ylper.on#moc.pihcorcim|ylper.on is added to the safe sender list to avoid blocking of email.
To provide additional details, you need to log in as explained above, select the case, and enter additional information.

© 2018 Microchip Technology, Inc.
Notice: ARM and Cortex are the registered trademarks of ARM Limited in the EU and other countries.
Information contained on this site regarding device applications and the like is provided only for your convenience and may be superseded by updates. It is your responsibility to ensure that your application meets with your specifications. MICROCHIP MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WHETHER EXPRESS OR IMPLIED, WRITTEN OR ORAL, STATUTORY OR OTHERWISE, RELATED TO THE INFORMATION, INCLUDING BUT NOT LIMITED TO ITS CONDITION, QUALITY, PERFORMANCE, MERCHANTABILITY OR FITNESS FOR PURPOSE. Microchip disclaims all liability arising from this information and its use. Use of Microchip devices in life support and/or safety applications is entirely at the buyer's risk, and the buyer agrees to defend, indemnify and hold harmless Microchip from any and all damages, claims, suits, or expenses resulting from such use. No licenses are conveyed, implicitly or otherwise, under any Microchip intellectual property rights.